Free tracked shipping on US orders over $350 100% human hair, cuticle-intact Remy. Ethically sourced, no synthetic filling. New here? Get 10% off your first order. Use code ADEORI10 at checkout Free tracked shipping on US orders over $350 100% human hair, cuticle-intact Remy. Ethically sourced, no synthetic filling. New here? Get 10% off your first order. Use code ADEORI10 at checkout
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Frequently Asked
Questions

Everything you need to know about ordering, caring for, and styling your hair.

Frequently Asked Questions

Everything you need to know about ordering, caring for, and styling Adéorí hair extensions.

Ordering & Bundles

How many bundles do I need?

The number of bundles depends on your desired length and the fullness you want:

  • 12" to 16": 2 bundles for a natural look, 3 bundles for extra fullness
  • 18" to 22": 3 bundles standard, 4 bundles for very full installs
  • 24" to 26": 3 to 4 bundles minimum

Important for textured hair: Tighter curl patterns (4C Kinky, Burmese Curly, Deep Wave) shrink significantly when wet or styled. Order one length longer than your desired finished result. For example, if you want 16" when styled, order 18" bundles.

If you're installing with a closure, you may need one less bundle.

Do I need a closure?

Not required, but highly recommended. A closure gives you:

  • A natural-looking hairline and parting
  • Protective coverage for your natural hair
  • Versatility in styling (middle part, side part, or no part)
  • Longer-lasting installs

Our HD lace closures blend seamlessly with all 9 textures. They're pre-plucked and ready to install.

Can I mix textures?

We don't recommend it. Each texture has a unique curl pattern, density, and shrinkage rate. Mixing textures creates an inconsistent look that's difficult to blend.

If you want layered dimension, order 2–3 bundles of the same texture in different lengths instead.

What if I order the wrong texture?

All sales are final. We don't accept returns or exchanges.

Before ordering:

  1. Use our texture quiz to find your match
  2. Review the product photos and videos
  3. Check the "Bundle Guidance" section on each product page
  4. Contact us with questions before purchasing

We're here to help you get it right the first time.

Texture & Matching

What textures do you offer?

We offer 9 textures designed for different hair types:

Coily & Kinky:

  • 4C Kinky — tightest coil, maximum shrinkage
  • Kinky Straight — kinky texture that straightens when heat-styled
  • Yaki — relaxed texture, mimics pressed natural hair

Curly:

Wavy & Straight:

How do I know which texture matches my natural hair?

Take our texture quiz for a personalized recommendation. It asks about your natural curl pattern, styling habits, and desired look.

General matching guide:

Your install method also matters. If you're doing a protective sew-in and want to leave out your edges, match your natural texture exactly.

Will the hair match my color?

All Adéorí hair comes in natural black (1B). This is the natural color of unprocessed virgin hair.

The hair can be dyed, lightened, or toned. We recommend visiting a professional colorist experienced with virgin hair if you want to bleach or lift the color.

If you want highlights, balayage, or a lighter color, expect to visit a salon. Virgin hair takes color beautifully but requires proper technique.

Hair Quality & Specifications

Is the hair 100% human hair?

Yes. Every single strand is 100% virgin human hair, cuticle-intact Remy.

Here's what that means:

  • Virgin: Never been chemically processed, dyed, or treated
  • Cuticle-intact: The protective outer layer is preserved and aligned in one direction (this prevents tangling)
  • Remy: All hair strands flow in the same direction from root to tip

We never use synthetic filling. We never mix hair grades. We never steam-process curl patterns onto chemically treated hair. What you see is what you get: pure, unprocessed human hair in its natural texture.

How long does Adéorí hair last?

With proper care: 2 to 5 years.

Longevity depends on:

  • How often you wear the hair
  • Your maintenance routine (washing, conditioning, detangling)
  • Heat styling frequency
  • Install method (sew-in, wig, quick weave)

Customers who treat the hair like their own natural hair — gentle washing, regular deep conditioning, minimal heat — report wearing the same bundles for 3+ years.

Can I bleach or dye the hair?

Yes. Virgin hair takes color extremely well.

You can:

  • Dye darker shades easily at home
  • Bleach to lighter colors (blonde, auburn, etc.)
  • Add highlights or balayage
  • Tone to remove brassiness

Important:

  • Lifting virgin black hair to blonde requires professional-grade developer and skill
  • Over-processing will damage the cuticle (shedding, tangling, dryness)
  • We recommend visiting a colorist experienced with virgin hair extensions
  • Bleaching voids any informal quality expectations since it alters the hair structure

If you've never colored extensions before, start with a subtle dye (burgundy, dark brown) before attempting platinum blonde.

Can I heat style the hair?

Yes. You can flat iron, curl, blow dry, or use hot tools.

Heat styling tips:

  • Always use a heat protectant spray
  • Keep temperature below 400°F (virgin hair doesn't need extreme heat)
  • Limit heat styling to 2–3 times per week max
  • Deep condition after every heat session

The hair will revert to its natural texture when wet, so you can switch between curly and straight styles.

Where is Adéorí hair sourced from?

We source 100% virgin hair from ethical suppliers in Southeast Asia. The hair is naturally shed or cut, never collected from temple donations or questionable sources.

Each texture comes from regions where that hair type grows naturally:

  • Kinky and coily textures: sourced from donors with naturally coily hair
  • Curly textures: sourced from donors with naturally curly hair
  • Straight textures: sourced from donors with naturally straight hair

We do not chemically alter hair to create textures. What you see is the donor's natural hair.

Care & Maintenance

How do I wash Adéorí hair?

Wash every 7 to 14 days depending on product buildup.

Step-by-step:

  1. Detangle gently with a wide-tooth comb before wetting
  2. Wet the hair thoroughly with lukewarm water
  3. Apply sulfate-free shampoo in a downward motion (never scrub or bunch up)
  4. Rinse thoroughly
  5. Apply a moisturizing conditioner from mid-shaft to ends
  6. Leave conditioner on for 5–10 minutes
  7. Rinse with cool water (seals the cuticle)
  8. Gently squeeze out excess water with a microfiber towel
  9. Air dry or blow dry on low heat

Avoid:

  • Sulfate shampoos (strip moisture)
  • Rubbing the hair aggressively
  • Washing too frequently (dries out the hair)
What products should I use?

Recommended:

  • Sulfate-free shampoo (moisturizing formula)
  • Deep conditioner or hair mask (use weekly)
  • Leave-in conditioner
  • Lightweight hair oil (argan, jojoba, or grapeseed)
  • Heat protectant spray

Avoid:

  • Heavy silicones and waxes (cause buildup)
  • Alcohol-based products (dry out the hair)
  • Petroleum-based products (coat the hair and attract dirt)

Treat the hair like dry, natural hair. Virgin hair has no chemical coating, so it needs moisture.

How do I prevent tangling and shedding?

Tangling prevention:

  • Detangle before washing (never detangle soaking wet hair)
  • Sleep with hair in a loose braid or ponytail
  • Use a satin bonnet or pillowcase
  • Finger-detangle daily, comb weekly
  • Don't over-manipulate the hair

Shedding prevention:

  • Seal the wefts with fabric glue before installing (prevents loose strands)
  • Avoid excessive combing or brushing
  • Don't pull or tug during styling
  • Limit chemical processing

Some minimal shedding is normal (5–10 strands per wash). Excessive shedding means the wefts weren't sealed or the hair is being handled too roughly.

Can I swim with Adéorí hair?

Yes, but take precautions.

Chlorine (pools):

  • Wet hair with clean water before entering the pool (saturates it so it absorbs less chlorine)
  • Wear a swim cap if possible
  • Rinse immediately after swimming
  • Shampoo and deep condition within 24 hours

Saltwater (ocean):

  • Same steps as chlorine
  • Saltwater is less damaging than chlorine but still drying

After swimming: Always clarify and deep condition. Chlorine and salt strip moisture and can cause matting if left untreated.

Shipping & Delivery

Do you ship internationally?

Yes. We ship worldwide.

Delivery times:

  • United States: 2 to 5 business days
  • Canada: 5 to 10 business days
  • International: 7 to 14 business days

All orders include tracking.

How much is shipping?

United States:

  • Orders under $350: $12 flat rate
  • Orders $350+: Free tracked shipping

International:

  • Calculated at checkout based on destination and order weight
Do you offer expedited shipping?

Not at this time. All orders ship via standard tracked delivery.

If you need hair by a specific date, order at least 7 days in advance (US orders) or 14 days in advance (international orders).

Can I track my order?

Yes. You'll receive a tracking number via email as soon as your order ships. Orders are processed within 3–4 business days, so expect your tracking number within that window. Use the link in your shipping confirmation email to track your delivery in real time.

Returns & Exchanges

What is your return policy?

All sales are final. We do not accept returns or exchanges.

This is standard for virgin hair extensions due to hygiene and quality control. Once hair leaves our facility, we cannot resell it.

What if my order arrives damaged or incorrect?

Contact us immediately at support@adeori.com with:

  • Your order number
  • Photos of the issue
  • Description of the problem

We'll resolve fulfillment errors (wrong texture, wrong length, damaged packaging, missing items) on a case-by-case basis.

This does not apply to buyer's remorse, texture mismatches due to incorrect ordering, or damage caused after delivery.

What if the hair doesn't match my natural texture?

We provide detailed product descriptions, photos, videos, and a texture quiz to help you choose correctly. If you're unsure, contact us before ordering.

Because all sales are final, we cannot accept returns for texture mismatches. Choose carefully.

Product-Specific Questions

What's the difference between 4C Kinky and Burmese Curly?

4C Kinky:

  • Tightest coil pattern
  • Maximum shrinkage (up to 50%)
  • Best for natural 4C hair
  • Kinky, cotton-soft texture

Burmese Curly:

  • Tight corkscrew curls
  • Moderate shrinkage (30–40%)
  • Best for 4A/4B hair or anyone wanting defined curls
  • Springy, bouncy texture

If your hair is coily with minimal curl definition, choose 4C Kinky. If your hair forms tight spirals, choose Burmese Curly.

What's the difference between Body Wave and Loose Wave?

Body Wave:

  • Subtle S-wave pattern
  • More volume, less movement
  • Holds curl when styled
  • Best for 3A/2C hair

Loose Wave:

  • Gentle, beachy wave
  • More movement, less volume
  • Relaxes to almost straight when brushed
  • Best for 2A/2B hair or a natural, effortless look

Body Wave is fuller and bouncier. Loose Wave is softer and more relaxed.

Can I straighten curly textures?

Yes. All textures can be heat-styled straight.

The hair will revert to its natural texture when wet. If you want permanent straightness, choose Natural Straight instead of repeatedly flat ironing a curly texture (which causes heat damage over time).

Do closures come pre-plucked?

Yes. All HD lace closures are pre-plucked with a natural hairline and ready to install.

You can further customize the plucking if you prefer a different density or parting style.

How do I contact customer service?

Email: support@adeori.com
Instagram: @shopadeori

We respond within 24 hours on business days (Monday–Friday).

Do you have a physical store?

No. We're online-only. This allows us to keep prices competitive and offer a wider selection without retail overhead.

Can I become a wholesaler or reseller?

We don't currently have a wholesale program. If you're interested in bulk orders or partnership opportunities, email us at support@adeori.com with details about your business.

Still have questions?

We're here to help. Chat with us now, send us a message on Instagram @shopadeori, or email us at support@adeori.com. We'll get back to you within 24 hours.

Still have questions?

We're here to help.

Our team typically responds within a few hours.