Support & FAQ

Your questions,
answered.

From how many wefts to how long they last, the answer is here.

Finding Your Match

How do I know a texture will blend with my hair, and not just match my label?

Hair-type labels are a starting point, not a match. Two women with "4C" hair can have visibly different coils. That is why every Adéorí texture is specified by coil size in millimetres and curl pattern, S or Z, and why each product page carries that spec block. The method professional stylists use: match the hair to the section of your own hair it will sit against, styled the way you actually wear it, not to your hair-type label. If you wear a leave-out, that is the hair to match. The 60-second quiz walks you through it; the Texture Match Guide shows every texture in order, loosest to tightest.

My curl pattern isn't the same all over my head. What do I match?

Most heads carry more than one pattern; tighter at the nape, looser at the crown is common. Match the section that will sit next to the extension, usually your leave-out or hairline. If you sit between two textures on the spectrum, the tighter one blends into more. Still torn? Email support@adeori.com with how you wear your hair day to day and we'll advise before you order.

Will the hair look shorter than the length I ordered?

If it has a coil, yes, and that is the texture working, not a fault. All lengths are measured on a straightened strand, the industry standard. Worn in pattern: Ìtura sits about 1–2 inches shorter than measured, Ìlẹ̀kẹ̀ and Wúrà about 2–3, Ọ̀yàyà and Ayaba about 3–4, and Ìyẹ́ and Adé about 4–5, so a 20-inch Adé weft sits nearer shoulder length in full coil. Dídán and Sányán wear close to their measured length. If visible length is the goal, order a length up.

One more thing to expect: the pattern arrives compressed from packaging. It opens fully after your first co-wash and air-dry; that first wash is when the hair starts looking like the texture you chose.

Can I mix two textures in one install?

Textures that sit next to each other on the spectrum, closest in coil size, blend best; the further apart two textures sit, the more visible the difference will be. If you're planning a specific combination, email us before ordering and we'll tell you plainly whether it will read as one head of hair.

How do I make sure I've picked right before I pay?

All sales are final, so we put the work before the order, not after it. Three ways to get the match right: take the 60-second quiz, check your section of the Texture Match Guide, or email support@adeori.com with a photo of your hair as you wear it and we'll recommend directly. We would rather spend ten minutes matching you than sell you the wrong texture.

Wefts & Lace

How many wefts do I need?

It depends on the texture, because tighter patterns give more fullness per weft:

  • Adé, Ìyẹ́, Ayaba, Ọ̀yàyà (the tightest coils): 2 wefts for shoulder length, 3 for longer lengths or maximum fullness.
  • Wúrà, Ìlẹ̀kẹ̀ (mid-spectrum curls): 2–3 wefts for most installs, 3 for maximum volume.
  • Ìtura, Dídán, Sányán (loose, blowout and straight; these lie flatter): 3 wefts for most installs, 3–4 for maximum fullness.

A closure or frontal does not change how many wefts you need; weft count comes down to length and the fullness you want. When in doubt, go one weft up; leftover hair keeps for your next install.

What lengths do you carry, and how much does a weft weigh?

Every texture comes in 16, 18, 20, 22, and 24 inches; available lengths for closures and frontals are listed on their product pages. Each weft is approximately 100g, consistent across textures and lengths: two wefts of the same texture and length will always match. Many suppliers quietly short-weight their packs; the packaging looks identical, but the install comes out thinner. We don't pad, fill, or short-weight.

What's the difference between a closure and a frontal, and which do I need?

A closure (ours are 5x5) covers the crown section: your install finishes with a natural-looking parting in one area, and it is the simpler, more affordable piece. A frontal (ours are 13x6) runs ear to ear across your entire hairline: you can part anywhere, pull the hair back, style away from the face. The trade: a frontal costs more and asks more of installation and upkeep. If you keep one parting and want easy, take the closure. If you change your parting or wear updos, the frontal earns its price. Both come in every texture, so the lace piece matches the wefts it is worn with.

What is HD lace, and is it worth it?

HD lace is a thinner, finer lace than standard Swiss lace. It sits closer to the scalp, disappears against more skin tones with little or no tinting, and needs far less work at install to look like it isn't there. The trade-off is delicacy: thinner lace asks for gentler handling. Every Adéorí closure and frontal is HD lace. For a brand built on the extension being undetectable against your own hair, an obvious lace edge would defeat the point.

The Hair

Where does the hair actually come from?

Southeast Asia, and we say that knowing how casually this industry invents origin stories. Our founder travels there herself and walks the factories where our wefts are sewn: she watches the hair arrive in its natural state, watches it sorted, and chooses what earns the Adéorí name. Not a broker's promise. Her own eyes.

The hair is bought from women who choose to sell it, at an agreed price, cut and bundled in one direction so the cuticle stays exactly as it grew. Every pattern is then set with steam from that raw hair, never with chemicals. The longer version is in Our Story.

What does “100% cuticle-aligned human hair” mean?

Human hair lives or dies by the cuticle: the shingle-like outer layer of every strand. Cuticle-aligned means each strand's cuticles are intact and facing the same direction, root to tip. Misaligned cuticles, which is what you get in most mass-market hair, catch on each other, tangle, and mat over time. Cuticle-aligned hair moves like real hair and lasts through repeated washing and styling.

All Adéorí hair is 100% human and cuticle-aligned. It has not been stripped, coated, or treated with silicone to feel soft out of the bag. The alignment is not rebuilt in a factory either: the hair arrives raw, cut and bundled in one direction, and stays the way it grew.

How are the wefts made, and will the pattern hold?

Every weft starts as raw hair from Southeast Asia. It is machine-sewn and reinforced, which is what keeps shedding at the track to a minimum through repeated installs. The coil patterns are steam-set: shaped with steam, not chemicals, so the pattern is set deep into the strand. Washing brings the pattern back; that reversion is the point. What undoes it is repeated high-heat flat-ironing, which will loosen any steam-set coil permanently over time. Treat heat as an occasional tool and the pattern holds for the life of the hair.

Styling & Care

Can I heat style it?

Yes, it is human hair. Use a heat protectant every time; that part is non-negotiable. On the coiled textures, know what heat costs before you spend it: repeated flat-ironing loosens a steam-set coil permanently, and the tighter the coil, the more it has to lose. If you want to live in straight styles, Sányán and Dídán exist so you never have to iron a coil flat.

Can I dye or bleach it?

Human hair takes colour. Going darker is low-risk. Lifting to very light shades stresses the cuticle on any hair, so strand test first and treat a major lift as a professional job. Two things to weigh before you colour: processing can loosen a coil pattern, and all sales are final, so colour work is at your own risk. Wash and condition before any colour so you're working with the hair in its cleanest state.

Will it shed, tangle, or mat, especially the tighter textures?

Minimal shedding from any wefted hair is normal; our reinforced, machine-sewn tracks are built to keep it minimal. Matting risk is genuinely higher for tight coils, ours and yours alike: the spiral shape slows natural oils travelling down the strand, so tight-texture hair runs drier and wants moisture more often. That is the physics, not a defect. What keeps a tight-coil weft healthy: regular conditioning, detangling from the ends with fingers or a wide-tooth comb, satin or silk at night, and not letting product build up at the weft.

How do I wash it, and how often?

Lukewarm water, sulphate-free shampoo, downward strokes in the hair's direction. Rinse thoroughly; buildup is why extensions go stiff and dull. Condition every wash, and on the coiled textures scrunch the conditioner through and finish cool to set the pattern. Installed, every 1–2 weeks is the rhythm, weekly if you're active or use a lot of product. Extensions don't produce oils the way your scalp does, so every wash needs the conditioning step or the hair pays for it in dryness.

Can I swim in it?

You can, but chlorine and salt water strip moisture from any hair, and tight coils feel it most. If you swim: saturate the hair with clean water first, wear it braided or bunned, rinse immediately after, and deep condition. If you swim often, count that into the hair's real lifespan.

How do I store it between installs?

Wash and dry completely first; hair stored damp moulds. Then loosely braid or twist the coiled textures to hold the pattern, store flat in the original packaging or rolled in a silk or satin bag, away from sunlight and heat. Don't fold tightly at the weft; creasing weakens the track. Stored well, the hair comes out of the bag ready for its next install after one wash.

How long will the hair last?

Lifespan is decided by care, not the calendar: heat frequency, wash-and-condition discipline, and storage. Hair that is conditioned regularly, heat-styled sparingly, and stored properly lasts through multiple installs. Hair flat-ironed daily does not. We'd rather tell you what extends it than promise a number the way you wear it might not deliver.

Orders & Delivery

Where do you ship, and what does it cost?

We ship worldwide. US orders over $350 ship free; all other shipping is calculated at checkout. If your country isn't showing at checkout, email support@adeori.com and we'll confirm availability.

When will my order ship?

Every texture is made to order. We steam-set each weft in a small batch after you order rather than pulling it off a shelf, so weft orders are processed within 5–7 business days. Custom wigs are hand-built over 10–15 business days, then processed for a further 5–7 business days before shipping. You'll receive tracking by email the moment your order ships, and you can follow your delivery from there. Delivery time depends on your destination and carrier. International orders may also owe customs duties or import taxes, charged by your country's customs authority, and those are the buyer's responsibility; if your country runs high import duties, check its thresholds before ordering.

Can I change or cancel my order after placing it?

No. Orders enter processing immediately and cannot be changed or cancelled once placed, so check your texture, length, and shipping address carefully before you pay. Unsure about the texture? Use the quiz or email us first; we answer before you order.

Returns

What is your return policy?

All sales are final. Hair is a hygiene product, and once it leaves us we cannot restock it, so we don't offer returns or exchanges, and we say that plainly rather than burying it in fine print. The one exception is ours to own: fulfilment errors.

That is exactly why everything before the order is built the way it is: the spec block on every product page, the Texture Match Guide, the quiz, and a human at support@adeori.com who will match you personally before you spend anything.

What if my order arrives wrong or damaged?

That's on us. Email support@adeori.com within 3 days of delivery with your order number and photos of what you received. We'll arrange a replacement or a full refund at no cost to you.