Return Policy
All hair sales are final. Hair is a personal hygiene product and cannot be returned or refunded once an order has been placed.
Wrong Item Received
The only exception is a fulfilment error on our end. If you received an incorrect or damaged product, please contact us within 3 days of delivery at support@adeori.com with your order number and a photo of what you received. We will exchange it at no cost to you: we will send the correct item and provide a prepaid return label for the incorrect one.
Eligibility
To be eligible for a wrong-item resolution, the item must be:
- In its original, unaltered condition
- Unopened and unused
- In original packaging with all accessories
Exchanges
We do not offer exchanges for change of mind, or for items ordered in the wrong texture or length. The only exception is a fulfilment error on our end, as described above. All other sales are final once an order is placed.